General provisions

1. The user navigating in this area accesses JERSIX, accessible via the url: Browsing and transmitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.

2. These General Conditions of Sale apply to the sale of goods and the supply of services with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by

Location: Via San Martino 23, 42121, Reggio Emilia, Italy
VAT: IT 02855370355
Registered in the REA, number RE-319416

3. The user is required, before accessing the products and services provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.

4. The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which JERSIX reserves the right to modify unilaterally and without notice.


1. These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for goods and services on JERSIX and do not regulate, however, the supply of services or the sale of products by subjects other than the seller who are present on the same site through links, banners or other hypertext links.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. In order to receive your refund please follow the steps below:

Image Rights (Copyright)

The customization and printing of products is subject to controls by the authorities mainly concerning the reproduction of logos, images and brands. Each customization must comply with the Jersix guidelines and comply with the European regulation in the field of Copyright.

In particular, it is the customer's responsibility to comply with the following points when placing an order:

  1. by uploading images, the customer declares to be the owner and/or to have the rights to use them.
  2. at any time Jersix may review and remove content that is hateful, illegal, or violates intellectual property rights.
  3. in case of use of a commercial trademark, the Customer declares to have been authorized by the legitimate owner, assuming all responsibility and expressly relieving Jersix from any dispute by third parties.

What is absolutely forbidden to print?

There are some images that cannot be printed on customized T-shirts or accessories for any reason, reproduced or disseminated.

  • copyrighted logos and trademarks and related satires or parodies
  • symbols that violate constitutional principles and fundamental rights.

Please note that at any time Jersix may review and remove content that is hateful, illegal, or violates intellectual property rights.

Counterfeiting and parodies of trademarks

Printing of well-known brands is not allowed change purely for the purpose of parody or to circumvent copyright laws. For example, the sale of a t-shirt with the well-known Adidas logo with the wording "Abibas", or the Puma logo with the wording "Fuma", or the Levi's logo with the wording "Elvi's" and etc. The reason is simple, brands are not only made up of the name but also the graphic representation (so-called figurative mark) which would be damaged in this way.

It is not allowed trademark infringement so as to mislead the consumer. The activity would be lawful only if it were a gross forgery such as not to arouse any misunderstanding about the difference between the products.

Prints with images of famous people: the right of image

A separate paragraph deserves the depiction of famous people, therefore actors, singers, politicians, etc. In this case, the law intervenes image right which prohibits the use of images of well-known people for commercial purposes without their consent.

In reality, image rights affect all of us, not just celebrities. It is an absolute right of the person who guarantees that their image will not be exhibited, published or disclosed without their authorization.

Summing up, the printing of images portraying famous people is permitted when:

  • the consent of the person portrayed is obtained
  • it is not used for profit or advertising purposes
  • the image is of a deceased person, but consent has been received from the heirs or whoever has control over the image

Therefore, it is important to remember that even in the case of deceased famous people, it is still necessary to make sure that the image rights do not belong to someone else, such as an heir, a foundation or a commercial company. In this case, you need to ask for permission.

Graphic Processing and Production

The service offered by JERSIX SRL includes graphic processing and production processes.
In order to avoid any type of error or dispute, please pay attention to the following information:

  1. CHECK: the final check of the order confirmation document is the responsibility of the customer. The object of particular attention will be the graphics of the product, the models chosen, the colors, the logos, the numbering, the names and the sizes.
  2. PREVIEW: the preview images are considered for illustrative purposes, in the printing phase the proportions of the graphic elements could undergo slight variations to improve the fit to the model and sizes.
  3. JERSIX® LOGOS: they must always be visible and in contrast, we reserve the right to change the color of our logos if necessary (without notice). If a customer needs to remove our logo, a surcharge will be applied, contact us before placing an order to request it.
  4. GRAPHIC CONTINUITY: It is not possible to maintain graphic continuity between the seams, for example if you wanted to place a logo in correspondence with the seam on the side it will not be possible to do so because it would be cut in half.
  5. PRINT: sublimation printing is subject to thermal, climatic and environmental variations.
    It is not possible to guarantee the exact reproduction of color tones compared to digital previews, please consider a tolerance of approximately 15%. Please consider that in case of re-order it will not be possible to guarantee the exact reproduction of colors compared to previous productions.
  6.  RE-ORDERS: any re-orders will have to be carried out always maintaining the minimum quantity of the chosen model (e.g. 10 pieces).
  7. COMPLEMENTARY PRODUCTS: complementary commercial products added to the order that are not produced by us (for example socks) may have slightly different color shades than our prints.
  8. TIMETABLE: although the seller speculates that the delivery will take place on an approximate date (depending on the product and the period), the Buyer acknowledges and accepts that this period of time it is an estimate and not a guaranteeunless an EXPRESS service with mandatory delivery has been agreed or purchased.

By confirming the order you are aware and you accept the terms listed above.
Consequently to the acceptance and approval of the graphic sketch, JERSIX SRL will not be responsible for any errors resulting from the conditions listed above.

Conclusion of the Agreement

1. To conclude the purchase contract, it will be necessary to fill in the form in electronic format (checkout) and send it following the relative instructions.

2. It contains the reference to the General Conditions of Sale, the information on each service purchased and the images of each product and its price, the means of payment that can be used, the methods of delivery of the products purchased and the relative costs shipping and delivery, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products. The seller is not responsible for any inadequacy of the graphic representations of the products shown if due to technical reasons, since the representations have a purely illustrative function.

3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.

5. The buyer will be obliged to pay the price from the moment in which the online order forwarding procedure is completed. This will be done by clicking on the "Buy”At the end of the wizard.

6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Registered users

1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data in a correct and truthful manner.

2. Confirmation will exempt in any case JERSIX from any responsibility regarding the data provided by the user. The user undertakes to inform promptly JERSIX of any variation of their data communicated at any time.

3. If the user then communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties about the payments made, JERSIX will have the right not to activate or suspend the service until the related shortcomings are rectified.

4. On the occasion of the first request for activation of a profile by the user, JERSIX will assign the same username and password. The latter acknowledges that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding effect towards him.

5. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Availability of Products

1. Product availability refers to actual availability at the time the buyer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.

2. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.

3. If the buyer requests the cancellation of the order, by terminating the contract, JERSIX will refund the amount paid within 15 days from the time JERSIX was aware of the buyer's decision to terminate the contract.

Products Offered

1. JERSIX markets:

Apparel SportIvo Personalized for Man, Woman, Child

2. The offer is detailed on our website at the link:

Methods of Payment and Prices

1. The price of the products and services will be that indicated from time to time on the website, except where there is an obvious error.

2. In case of error JERSIX will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, it will not exist for JERSIX the obligation to supply what was sold at the lower price incorrectly indicated.

3. The prices of the site include VAT and do not include shipping costs. Prices are subject to change at any time. The changes do not affect orders for which an order confirmation has already been sent.

4. For countries that are part of the European Union (EU), prices are calculated including the VAT of the country of destination. For all other countries, prices will be VAT excluded, the courier who will take care of the shipment may apply customs duties and taxes relating to the country of destination if necessary.

5. Once the desired products and services have been selected, they will be added to the cart. It will be sufficient to follow the instructions for purchasing, entering or verifying the information requested in each step of the process. Order details can be changed before payment.

6. Payment can be made by:
Credit Cards (Visa, Mastercard, Maestro, American Express); stripes; PayPal; Satispay; Giropay; Bank transfer.

Production process

By "production" we mean the period of time that the ordered product takes from when the order is placed until the moment in which it will be entrusted to the shipper. From this timing I am EXCLUDED the timing of shipment.

  • START OF THE PROCESS: production of the Products will not begin until all outstanding payments, if any, have been paid in full.
  • CHANGES: when an order enters the production phase it can no longer be modified.
  • TIMETABLE: although the seller speculates that the delivery will take place on an approximate date (depending on the product and the period), the Buyer acknowledges and accepts that this period of time it is an estimate and not a guaranteeunless an EXPRESS service with mandatory delivery has been agreed or purchased.

Shipping and Delivery

By "delivery" we mean the period of time that the ordered goods take from when it is entrusted to the courier until it reaches the final customer. From this timing I am EXCLUDED production times.

1. JERSIX carries out shipments at a fixed rate throughout the Italian territory, the EU territory, Switzerland, the United States, Canada. We can ship worldwide to countries not listed, you will need to request a quote to calculate shipping costs.

2. JERSIX will make its deliveries both to the address provided by the user and to the collection points indicated at the time of purchase.

3. Delivery is made, for the Italian territory, generally within within 2 - 4 working days, or, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum period of thirty days from the date of confirmation.

4. As regards the countries of the European Union, the delivery will be made in within 5 - 7 working days, and in any case, within the maximum term of thirty days.

5. In non-EU territories the delivery will take place roughly in within 10 - 15 working days. Any tariffs and customs duties will be borne by the buyer.

6. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to agree on a new delivery.

7. If you are not able to be present at the delivery location at the agreed time, we ask you to contact us again to agree on a new delivery date.

8. If the delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.

9. Shipping costs are charged to the buyer and are explicitly highlighted at the time the order is placed.

10. The services provided by the web page will be delivered to the customer in:
- For custom apparel products it will take about 4 weeks and in any case no later than 10 weeks from the purchase made on the site.
- For masks J-Mask® it will take about 7 working days for delivery if the product is not available in stock.
- For products available in stock, the shipment starts within 72 hours.
- For products not available in stock it will be necessary to wait for the technical delivery times, the shipment takes place within 7 working days, except for further delays in the supply.

11. The services will be usable online or sent to the email address that the customer provided at the time of purchase.

12. If the delivery cannot take place for reasons not attributable to either party, the user will be fully refunded of the payment.

Passing of Risk

1. The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the complete payment of all amounts due in relation to the same, including shipping costs, is received, or at the time of delivery, if this occurs at a later time.

Cancel an Order

An order can be canceled in the following cases:

1. If the status of your order is “processing”, you can cancel your order within 2 hours of confirmation or payment.

2. If the status of your order is in "processing" but more than 2 hours have passed, you can send a cancellation request to indicating your order number, our operators will check the status of the order and if it is not already at an advanced stage we can cancel it.
In this case a percentage equal to 10% of the total amount of the order will be withheld relating to the costs of managing your order.

If your order is already in a more advanced stage of processing (production, shipment, completed, etc ...) it will not be possible to cancel the order.

For more information on the status of your order you can go to the section "my account"Or contact us.

Commercial Warranty and Compliance

1. The seller is responsible for any defects in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.

2. If the buyer has entered into the contract as a consumer or any natural person who acts on the site for purposes unrelated to any business or professional activity carried out, this guarantee is valid provided that the defect occurs within 30 days from the date of delivery of the products; that the buyer makes a formal complaint about the defects within a maximum of 7 days from the date on which the defect was recognized by the latter; that the return form online.

3. In the event of non-compliance, the buyer who entered into the contract as a consumer will be entitled to one of these options:

  • al restoration of conformity, then to the riparazione o replacement of the good;
  • to the price reduction, if it is not possible or excessive to carry out repairs or replacements;
  • to the termination of the contract, if conformity cannot be restored within a reasonable timeframe or if it is not possible to eliminate the defect;

Returns and complaints

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days (pursuant to art.57 of Legislative Decree 206/2005) starting from date of receipt of the products.
The right to return will not apply in the event that in the services and products of JERSIX the supply of goods made to measure or clearly personalized are included (art. 5 paragraph 3 letter c of Legislative Decree 185 of 22/05/99), or in the case of products intended for the Covid-19 health emergency (eg masks J-Mask), or included in the categories of art. 59 of Legislative Decree 206/2005.

2. The user who intends to exercise the right of withdrawal from the purchase can fill in the appropriate form online clicking here.

3. The item must not have been used and must be returned in its original packaging, in good condition, suitable for re-sale.
In the absence of these conditions it will not be possible to make the return and the relative refund / exchange of goods.

4. The return costs are the responsibility of the buyer. The choice of the courier and the shipping method is chosen by the customer, we recommend as a service packlink e Easy Package.

5. The refund (or the exchange of goods) will take place only after the merchant has received the package and after the inspection to verify the conditions of the return.
You will receive an e-mail as soon as the refund is issued, using the same payment method chosen by the buyer during the purchase.

Do not send the goods before you have received the merchant's reply by e-mail; failure to respond could significantly delay the processing of your request or even block it.

Don't forget to ask the courier for a receipt with tracking of the package to provide the merchant with proof of shipment. Similarly, by doing so you can follow the trasportor the item until it is received in the merchant's warehouses. If the return was made without tracking the package and the merchant does not receive the goods, unfortunately you will not be able to obtain a refund.


Data treatment

1. The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).


1. Any request for information can be sent by email to the following address, or write to us in chat.

Applicable Law and Jurisdiction

1. These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the buyer's country of habitual residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.

2. Any disputes inherent and / or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the buyer holds the status of Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions were drawn up on 22/10/2019.
Last updated on 6/02/2023.