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Search among the most frequently asked questions, the answer to all your doubts could be right here!

FAQ

How does it work

You can do this in two ways:

Configurator(you do it on the site)
Super Design(have our Designers do it)

With our configurator you can customize your uniform by yourself. Change the colors, add logos, sponsors, numbers, names. Create your team's player list and buy directly on the site!

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With the "Super Design” You can ask our graphic department for a completely customized design, just as you imagine it! Fill out the application form and receive your preview.
If your request involves the creation of graphics or files to be optimized for printing, the purchase of one or more packages of "Super Design".
If you already have a graphic sketch suitable for printing, we will create for free the digital preview applied to the chosen model and we will make the last adjustments and changes before printing.

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Timing

If you have requested a "Super Design” We will send you a preview in the 48h subsequent to sending the request. The times are valid during working days (Monday-Friday), holidays and weekends excluded.

From the time of payment of your order, on average it will take approximately 2 / 4 weeks for the production.

Times vary depending on the season:
• January-April> 15/30 days
• May-August> 20/30 days
• September-December> 25/40 days

View the dedicated section for more information>

Remember that the production process includes several complex phases connected to each other, to receive a product of surprising quality and customized as you want it will be necessary to wait the necessary time.

When production is complete and the package containing your order is delivered to the courier, it will take maximum 48 hours for the delivery. Islands and hard-to-reach areas are excluded from this timing.

View the dedicated section for more information>

Minimum Quantities

The minimum order varies from the type of product chosen, for most of them the minimum order is 10 pieces.
For the model X-Shirt™ there are no minimum orders, you can even order just one!

The model X-Shirt™ allows you to order your custom T-shirt without minimum order.
With this unique service you can order just one, or 100 if you prefer 🙂

Order

We accept payment by credit card, it will be handled safely by Stripe.
You can also pay with PayPal if you prefer.

It will be necessary to communicate the following data: Name, Surname, Address, Tax Code.
For companies, in addition to the complete company name, the unique SDI code is required.

Of course, it is possible to re-order the same product. Keep in mind that you will have to respect the minimum order for the product even during re-orders. If you are unable to reach the minimum order please contact us, we will evaluate each case to always find a suitable solution.

Consider that in case of re-order it will not be possible to guarantee the exact reproduction of colors compared to previous productions.

If the product that was delivered to you has serious defects or does not clearly reflect the preview you have confirmed, do not worry, we are always available to be able to transform a possible disappointment into a masterpiece. Fill out the order dispute form clicking here.

You can order one or more samples to try the sizes and evaluate the quality of the product.
Tell us the model you are interested in and possibly one or more preferred sizes.
The graphics on the product will be random or neutral depending on availability in stock.

Once the samples have been evaluated and tested, you will need to notify us of your availability to collect them for return to the premises. The samples can remain with the customer for a maximum period of 15 days, to extend the trial period it is necessary to notify us via email or telephone. In case of non-collection, the costs of the non-returned samples and any penalty will be charged.

Request your test samples clicking here>

Technical information

Logos must be sent in Vector (svg, ai, eps, pdf). If you do not have the Vector file (ask the person who created the logo, they will surely have it) send Logos and images in the highest possible definition (300 dpi). If you send a low definition image we will not be able to guarantee optimal print quality.

We are also available to improve or redo the logos to be applied to your uniform. Our fee is € 25,00 for each improved logo or image.

Of course, being specialized in graphics and design this is part of our daily bread. For the realization there is a fixed fee of € 50,00.

You will find all the information regarding the choice of sizes clicking here.

It is a type of printing that allows for infinite graphic possibilities, also increasing the technical quality of the garment. Printing takes place by transferring the color pigment directly onto the fabric through sublimation. This allows to keep the characteristics of the fabric unaltered, such as resistance, elasticity and transpiration, unlike other types of printing. Moreover, since the color is imprinted in the fabric, you will not see logos that are damaged or that come off after a while, everything remains unchanged for a very long time!

You can add color variations to your order in products where possible (for example the goalkeeper in football or free in volleyball).
First add the main product to the cart, then add the color variant as well.
Remember to fill in the list of names, numbers and sizes for each variant.
The color variants can be ordered after reaching the minimum order with the first variant.
Watch this short illustrative video, watch the video ▹

During the printing and sewing phase there may be problems in the continuity between the parts of the model sewn together and the respective graphics if connected together. To avoid this type of problem we use some solutions to break the graphics and still create a great effect. If a solution is not possible, we will notify you of the problem.

We are sure you will like the final result more than the preview. In any case, the final result will have a maximum tolerance of 15% compared to the preview. For technical reasons, the positions and dimensions of the graphic elements may vary slightly to distance them from the seams and proportion them to the various sizes. The color of commercial products (such as socks) will have a slightly different shade from the printing colors (the difference can already be seen in the preview).

From the realization of the model, to the Design up to the packaging; we are proud to carry out and control all production processes directly on the Italian territory ??

Prices

The creation of a "Super Design"Has a low cost to allow everyone to create something unique, click here to find out the current price.
Buying the package of Super Design it is required in cases where a graphic elaboration by our graphic department is required.
In case you provide us with a sketch in vector format or in a format suitable for printing, our graphic designers will create for free the digital preview of the chosen product by applying your graphics, and making the latest adjustments and changes if required.

You can find the list of our products and services with relative prices clicking here>

The single rate for shipping is € 9,90 (excluding VAT) for all of Italy.
If you are in the area you can collect your order in the our headquarters without paying shipping costs.

To receive one or more test samples, payment of the between fee will be requiredsportor round trip of our courier:
• € 15,00 (VAT included) Italy
• € 20,00 (VAT included) Calabria, islands and areas difficult to reach.

Do you need anything else?

Contact us, we will be happy to clarify all your doubts!