TIMING

Delivery times

How long does it take to receive a custom order?

Production times are the result of a complicated process, which is why the timing is rough (therefore not guaranteed) and varies according to the period in which you placed your order.

For each product you can find the approximate timing delivery updated in real time. Just go to the page of the product you want to order and read the gray box under the "add to cart" button, you will also find this information during checkout and in the order confirmation!

We are always working to speed up our service, we know how important it is to be able to wear your creation in the shortest possible time.

Production Processes

The Production includes several stages, we illustrate them better to make you understand what happens after placing the order.

Processing: your order is forwarded to the graphics department which will check that the files sent and the graphics are correct. After a careful check they will process your order file to prepare it for printing.

Queues: the order is placed in the production queue together with all the other orders, the waiting times vary according to the number of orders received in the current season.

Print: now it's your turn, we can proceed with the printing of your custom graphic and transfer it to the fabric pieces.

Tailoring: after printing, the pieces of fabric are sent to the sewing department. Your product takes shape and soon you can wear it.

Check: once all the previous steps have been passed, your order is examined and checked in detail in our operations center. Once the control phase is completed, we are ready to send you your creation!

Shipping

When production is completed and the package containing your order will be delivered to the courier, the following times will be required (indicatively) based on the delivery area:

• Italy: 1-2 (working days);
• EU: 3-4 (working days);
• Extra EU: 5-7 (working days);

In some cases it is possible to opt for one express shipping by applying a surcharge, if you are interested contact us.

Customs duties

For countries outside the EU it will be required (in most cases) to pay the tariff and customs duties that change according to the country of destination. These charges will be a customer charge who will eventually be contacted by customs to clear the package. For any additional information please contact us.